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FREQUENTLY ASKED QUESTIONS

How long does shipping take?

 

Orders are shipped out twice a week. They take 2-5 Days to arrive within UK. 3-7 Days within Europe. 5-10 Days to USA. 5-14 Days to Rest of World.

 

How do I make Payment?

 

Once you’ve placed your order you will be able to choose your payment method and will receive full instructions via email and on screen on how to complete your order. We recommend using Bitcoin.

Click here for an easy to follow guide on paying with Bitcoin.

 

Can I change or cancel my order?

 

If you haven’t paid then you are welcome to place a new order and the previous order will be deleted after 14 days. If you have already paid then get in touch with us as soon as possible to change your order

 

How do I place a bulk order?

 

If you are interested in buying 10 or more of any product then simply email us with a list of products you are interested in and we will send you our best prices.

 

How do I track my Order?

 

CLICK HERE TO TRACK YOUR ORDER

 

Why isn’t my tracking working?

 

Tracking information can take a short while to update, if it has been 5 days since your order has been marked completed and tracking still doesn’t work then email us.

 

I need cycle advice

 

We are happy to help you find a stack that is right for you, email us to get in touch with our team.

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.